Your privacy is important to us
We need to process personal data in order to deliver our services to you:
- To allow users to request hard copies of technical manuals.
- To allow users to receive our knowledge base email newsletter service.
We are committed to treating your information securely, with respect and in line with data protection law.
We keep this privacy notice under regular review and we will place all updates of this page on the website as soon as it practicable.
For further information you can contact us as follows:
Tel: +44 (0)1953 603081
Fax: +44 (0)1953 607842
For independent advice about data protection issues, you can contact the Information Commissioner:
Wycliffe House, Water Lane
Tel: 0303 123 1113
What Information do we collect and how is it used?
We will only collect personal information when we need it. The type of information we need from you will relate purely to contact information allowing us to communicate with you. When we ask you for information, we will make it clear why we need it. We only collect personal information when you complete the forms on this website if you wish to request a hard copy of our manuals or join our knowledge base email newsletter.
Requesting a hard copy:
- we will need your name and postal address. Optionally you can supply a company name and if you want us to call, a telephone number.
- we will use this information only to send your selected manual(s) and if you want us to contact you.
Receive our knowledge base email newsletter:
- we will need your name, email address and optionally your company name.
- we need your consent to be added to the mailing list.
- we will use this information to provide you with periodic email newsletters.
How will we protect information collected about you?
We will apply appropriate technical and organisational measures to ensure your personal information is secure. For example, we have systems in place to ensure that access to personal information is restricted to authorised individuals on a strictly need-to-know basis.
When we need to share personal data with our contractors and third party suppliers, our relationships are governed by our contracts with them which include strict data sharing and confidentiality protocols.
To help us ensure confidentiality of your personal information we may ask you (and any of your representatives) security questions to confirm your identity when you call us and as may be necessary when we call you. We will not discuss your personal information with anyone other than you, unless you have given us prior written authorisation to do so or where we have received a clear verbal instruction from you (as a one-off circumstance).
Who will we share your information with?
We never share personal information with any other organisation for third-party marketing purposes.
Sometimes we will need to share personal information we hold about you with other organisations that we work with or who provide services on our behalf, for example an email processing company distributing our newsletters. When sharing information we will comply with all aspects of data protection law. All our data sharing relationships are governed by contracts which include strict data sharing and confidentiality protocols.
We may also share information when required by law, for example, where ordered by the Court or to protect an individual from immediate harm.
What are your rights in relation to your data?
We are committed to upholding your rights in respect of your personal data.
The right to be informed
Through the provision of this and other privacy notices on the website, we will be open and transparent about how and why we use your personal information.
The right of access
You have a right to ask us what personal information we hold about you and to request a copy of your information. This is known as a ‘subject access request’ (SAR).
SARs need to be made in writing and we ask that your written request is accompanied by proof of your address and identity.
If you are seeking to obtain specific information (e.g. about a particular matter or from a particular time period), it helps if you clarify the details of what you would like to receive in your written request.
If someone is requesting information on your behalf they will need written confirmation from you to evidence your consent for us to release this and proof of ID (both yours and theirs).
We have 30 calendar days within which to provide you with the information you’ve asked for (although we will try to provide this to you as promptly as possible).
The right to rectification
You can ask us to rectify your personal data if it is inaccurate or incomplete. Please help us to keep our records accurate by keeping us informed if your details change.
The right to erasure
The right to erasure is also known as ‘the right to be forgotten’. In some circumstances, you can ask us to delete or remove personal data where there is no compelling reason for its continued processing. This is not an absolute right, and we will need to consider the circumstances of any such request and balance this against our need to continue processing the data. Our response will also be guided by the provisions of our retention schedule.
The right to object
You can tell us you object to us processing your data to provide auction update emails.
You can specifically opt-out of auction update emails at any time by following the link at the bottom of each email.
How long will you keep my data?
We only hold records during the period of our relationship and for a set period afterwards to allow us to meet our legal obligations, including resolving any follow up issues between us. If you opt out of our newsletters your data is removed from processing immediately.
When requesting a hard copy of our technical manual we retain your data only long enough to satisfy that request. If you want us to call you we only retain the data long enough to make the telephone call.
For our email marketing lists our systems automatically remove email addresses that are unresponsive or exhibit delivery problems. Users are always able to unsubscribe from the lists using the links provided in the email itself.
Please contact us if you would like any more information.
What cookies do you use?
Cookies are used on this site purely to improve services for you through, for example:
- enabling a service to recognise your device so you don't have to give the same information several times during one task
- recognising that you may already have given a username and password so you don't need to do it for every web page requested
- measuring how many people are using the site, so it can be made easier to use and there's enough capacity to ensure it is fast enough
We use Google Analytics to measure how many people use this site. We do this to make sure the site is meeting users' needs and to understand how we could improve it.
Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. We do not collect or store any personal information (e.g. your name or address) so this information cannot be used to identify who you are. We also do not allow Google to use or share our analytics data.
The following cookies are used by Google Analytics:
- _utma stores a randomly generated number for 2 years
- _utmb stores a randomly generated number for 30 minutes
- _utmc stores a randomly generated number until you close your browser
- _utmz stores a randomly generated number and anonymous information on how the site was reached (e.g. direct or via a link or a search) for 6 months
The following cookie is used to provide other normal website functions:
- asp.net_sessionid stores a randomly generated number until you close your browser
If you do not wish to accept any cookies on to your machine you can disable them by adjusting the settings on your browser. However this is likely to adversely affect the functionality of websites you visit.
For further information visit: www.allaboutcookies.org